Introduction
This Refund Policy outlines the terms and conditions for refunds of services provided by Mcrich. We strive to provide high-quality services and ensure customer satisfaction. This policy explains when refunds are available and how to request them.
Service Types and Refund Eligibility
Website Development Services
For website development projects, refunds are handled as follows:
- Before Work Begins: Full refund available if requested before any work has commenced
- During Development: Partial refund may be available based on work completed and materials provided
- After Completion: No refunds for completed work unless there are significant issues that cannot be resolved
iOS App Development
For iOS app development services:
- Planning Phase: Full refund if requested before development begins
- Development Phase: Refund amount determined by project completion percentage
- Post-Launch: No refunds for completed and delivered applications
Video Editing Services
For video editing and production services:
- Pre-Production: Full refund if requested before editing begins
- During Editing: Partial refund based on work completed
- Final Delivery: No refunds for completed videos unless quality issues cannot be resolved
Tech Help and Consulting
For hourly tech help and consulting services ($35/hour):
- Before Session: Full refund for cancelled sessions with 24-hour notice
- During Session: No refunds for partial sessions
- Unsatisfactory Service: Refund available if service quality is significantly below expectations
Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Send an email to morris@mcrich23.com with your refund request
- Provide Details: Include your name, project details, reason for refund, and any relevant documentation
- Review Period: We will review your request within 3-5 business days
- Response: You will receive a response explaining our decision and next steps
Refund Processing
If your refund is approved:
- Refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
- You will receive confirmation via email once the refund is processed
Non-Refundable Items
The following items are non-refundable:
- Completed and delivered work
- Third-party services and licenses purchased on your behalf
- Domain registrations and hosting fees
- App Store fees and developer account costs
Dispute Resolution
If you disagree with our refund decision:
- We encourage open communication to resolve any issues
- Additional review may be conducted by senior management
- We may offer alternative solutions such as revisions or additional work
Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.
Contact Information
If you have questions about this Refund Policy or need to request a refund, please contact us at: